CUSTOMER WELFARE COMMITMENT

A. Uphold Customer Choice and Promotion of Fair Competition – TMP, its dealers, and their marketing professional commit to operating in a manner that ensures customers retain the freedom to select their preferred vehicle, financing, and product package. TMP and its dealers explicitly disavow practices such as forced in-house financing, excessive insurance premiums or accessory charges, bundling of additional units, or pricing schemes that exceed the Manufacturer’s Suggested Retail Price (MSRP). Further, TMP commits to implement rebate programs which shall be reasonably non-discriminatory across all dealers and designed in compliance with the competition laws, and ensure that commercial arrangements and engagements respect and promote fair competition and ethical business practices.

B. Ensure Transparency – TMP, its dealers, and their marketing professional commit to providing customers with clear, accurate, and accessible information or pricing, payment options, vehicle allocation, delivery timelines, insurance, and accessory options before purchase based on available data. Dealers are expected to avoid any deceptive, misleading, or unfair trade practices in their interactions with the public. Dealers shall maintain sufficient documentation to demonstrate that customers were informed of their options.

C. Uphold Consumer Rights – TMP, its dealers, and their marketing professional commit to address customer concerns promptly and equitably.

D. Comply with Legal and Regulatory Standards – TMP, its dealers, and their marketing professional pledge full adherence to all government laws and regulations.